FAQ’s
Answers to the common questions about our services, process and pricing
Whether you’re planning a new website, need help with digital marketing, or are curious about our design services, this page covers the questions we get asked the most. From timelines and pricing to technical support and maintenance, our FAQs aim to give you clarity and confidence when working with us. Can’t find what you’re looking for? We’re always happy to help, just get in touch.
- All
- Asset Creation
- Brand Identity
- Content Management
- Copywriting
- eCommerce
- Email Marketing
- Graphic Design
- Hosting
- Hosting & Maintenance
- Logo Design
- Marketing Materials
- New Features
- Print Materials
- Research & Brand Strategy
- SEO
- Website Design & Build
- Website Extras
- Website Maintenance
- Wireframe Design
- WordPress
We offer collaborative support too. If you’ve drafted your content and just need a professional eye to refine it, we can edit, proof, and polish your writing to make sure it lands perfectly with your audience.
Definitely. During our discovery session, we’ll ask about your brand personality, preferred tone, and ideal customer. We’ll also review any existing materials to ensure consistency across all copy.
We write for websites, blogs, newsletters, and more. Whether you need a full site rewrite, a single page, or regular blog content, we’ll tailor our tone and approach to suit your audience and brand.
Yes! We can support you from the ground up with writing prompts, content ideas, and structure planning. If you’re stuck for words or not sure where to begin, we’ll help you get clarity and direction before we start writing.
Not at all. We offer flexible monthly maintenance plans as well as ad-hoc support if you just need help now and again. We’ll recommend what’s best based on how often your site needs attention.
Our monthly plans typically include plugin and theme updates, minor design or text changes, adding new blog posts or projects, and general troubleshooting. Premium plans can also include SEO updates and new page creation.
Absolutely. Whether your site was built by another designer or by yourself, we can still offer full maintenance support. We’ll start with a review of your site and suggest a plan that suits its needs.
Yes! A live website still needs regular care to stay secure, fast, and functional. Maintenance includes plugin/theme updates, content tweaks, and making sure everything’s running smoothly behind the scenes, helping to avoid downtime or costly fixes later.
Absolutely! If you’re stuck on wording, don’t have time to write, or want your content to sound more polished, we can help with that too. We offer light editing, full content creation, and even strategy support to help you plan what to say and when. This works brilliantly alongside our Copywriting or SEO services.
We can handle a wide range of content updates, from editing or adding text and swapping out images to uploading blogs, case studies, or FAQs. You can also request new pages to be built or formatted, events to be added, or seasonal offers to be promoted. If you’re ever unsure whether something counts, just ask!
Yes! We’re happy to manage and update websites that weren’t built by Chell Web & Design. As long as we can access your CMS (like WordPress, Wix, or Squarespace), we can jump in and help. We may carry out a quick review of your current setup before we begin, just to ensure everything runs smoothly.
Our monthly plans are designed to be flexible around your workflow. You can request updates as often as needed, provided they fall within your plan’s allocated time. Most clients send over updates weekly, fortnightly, or monthly, depending on their needs. If you ever require additional time beyond your plan, we’ll simply charge them at our usual hourly rate.
Absolutely. We regularly connect website forms to platforms like Mailchimp, HubSpot, MailerLite, and more. This means new sign-ups or enquiries automatically sync to your mailing list, saving you time and making sure no lead gets lost.
Monthly support can include planning and writing your emails, designing them in your platform of choice, connecting them to relevant segments or automations, and scheduling them to go out on time. We also track how your campaigns perform and can tweak things over time for even better results.
Yes, definitely. We can help you build your list from scratch by setting up sign-up forms, connecting your website to your CRM (like Mailchimp or HubSpot), and designing lead magnets to encourage sign-ups. Everyone starts somewhere, and we’ll guide you through growing your list ethically and effectively.
We’re happy to do either! If you already have your content drafted, we can format and design it for your email platform. But if you’d prefer us to take the reins, we offer full email copywriting too, crafted in your tone of voice and aligned with your goals. Just give us the theme or key message, and we’ll handle the rest.
We include basic SEO setup (metadata, heading structure, etc.) with every site. More in-depth support, like full keyword strategies or monthly plans, are available as an add-on.
Good SEO is a long-term investment. While small wins can happen quickly, most results start to show within 3–6 months. But this timeline can vary depending on the keywords you are wanting to rank for and the competition for these keywords. Consistency is key.
Absolutely. We offer keyword research to help you identify the most valuable terms based on your services, audience, and competitors.
We do both! You can book us for a specific SEO job, such as updating your homepage, writing landing pages, or conducting a website audit, or sign up for ongoing monthly support.
Definitely, just let us know if you’re considering foiling, embossing, die-cuts or other finishes.
We can work with your preferred printer or recommend trusted suppliers we’ve worked with before.
Yes, all final designs are delivered in print-ready formats with correct specifications for your printer.
We handle everything from business cards and leaflets to product packaging, signage, and large-scale print.
Yes, where appropriate we can provide editable files or work with your team to supply what’s most useful.
No problem! We’ll guide you through ideas and recommend the right formats based on your goals.
Absolutely. We take time to understand your brand so all created assets feel consistent and cohesive.
We can design icons, infographics, social media graphics, favicons, sketches, and other branded visuals.
You’ll receive high-res print-ready PDFs, plus any web or digital versions you need for sharing online.
We’re happy to work with your supplied content, or we can assist with copywriting and layout if needed.
We don’t print in-house, but we can liaise with your printer or recommend trusted partners to manage production.
Yes! We create designs for both print and digital—flyers, brochures, posters, packaging, and social media assets.
Most strategy sessions take 1–2 weeks, depending on the complexity and how much you already have in place.
Definitely. Strategic insight can help you refine your messaging and better reach your audience, even if you already have branding.
Yes! We offer support with naming and domain selection to ensure your business starts off strong and memorable.
We explore your target audience, competitors, brand values, SEO keywords, and more to position your brand effectively.
Yes, we can design just a logo, or include it as part of a wider branding package depending on your needs.
Absolutely! We design logos with versatility in mind so you can use them confidently across all mediums.
We typically provide 15-20 initial concepts (depending on what ideas you have in mind) and then refine the chosen direction through feedback and 3 revision rounds. If additional concepts are needed this can be discussed, but usually this is not needed as our discovery call allows us to really understand what you are after; ensuring a streamlined process.
You’ll receive your logo in a range of formats suitable for both print and digital use, including PNG, SVG, PDF and EPS. If there is a specfic format you need, you let us know and we will deliver it for you.
It varies based on scope, but most brand identity projects take 3–8 weeks from discovery to final delivery.
Typically, this includes a logo, colour palette, fonts, design guidelines and supporting assets that work together to create a unified brand.
Yes! Whether you’re looking to refresh your look or completely rebrand, we can help you develop a new identity that aligns with your goals.
Your brand identity is the visual and emotional representation of your business. It helps you stand out, build trust, and create recognition.
We always test and optimise to ensure smooth performance. In the case of a new feature hindering the performance of a site, there are many things we can do to improve it. Such as using optimisation and caching plguins or CDN’s (Content Delivery Networks) which offload the data delivery your site needs to run.
WordPress is our main platform, but we also support other CMS platforms like Wix, Squarespace, and GoDaddy websites.
Work is charged at £40 per hour. We’ll offer a time estimate after your consultation.
Yes! We regularly work on sites built by other designers, or even by clients themselves. As long as we can access the backend, we’re happy to help.
Yes, absolutely! We offer maintenance plans for websites built by other designers, or even ones you’ve created yourself. Whether you’re using WordPress, Squarespace, GoDaddy, or Wix, we can still support your site with regular updates and content changes.
Please note: if you’d like to move your website hosting to us, it must be a WordPress site, as platforms like Wix and Squarespace can’t be transferred. For WordPress migrations, we charge a one-off fee starting from £40, depending on the size and setup of your site.
Absolutely. We provide tailored training sessions to help you understand and manage your website with confidence. Charged at £40 per 30 minutes. Training sessions are delivered virtually over Zoom and recorded for you to have on file to refer back to. If you are interested in in-person training, please get in touch.
Yes! We offer ad-hoc services at £40/hour or £200/day, perfect for quick fixes or one-time updates.
No, hosting is available on its own too, but many clients combine it with a plan for peace of mind.
It can be used for design tweaks, image swaps and amending content across your site; anything that involves amending what is already currently on your site.
We design with flexibility in mind. Whether your site will be built on WordPress, Shopify, Webflow or another platform, we’ll tailor your designs accordingly.
If you already have brand colours, fonts or logos, we’ll incorporate them. If not, we can help guide the visual direction or create a basic style for your new site.
Yes! If you’d like us to handle the full project; from design to launch—we offer complete website design and build services. This page is just for design-only support.
This service includes all the visual design work, but none of the development. You’ll receive a finished, styled layout ready for your developer to build.
Yes, we offer maintenance plans and ad-hoc support to help you manage updates, add products, and keep everything running smoothly. We even offer training sessions if you want to learn more about how your website works.
No worries, we can help guide you through preparing your content or offer support with photography and copywriting if needed.
Yes! We’ll show you how to add and update products, process orders, apply discounts and more. WooCommerce is built to be intuitive and accessible, even for beginners.
We use WordPress with WooCommerce, a powerful and flexible solution for most online shops. It’s scalable, secure, and easy for you to manage long term.
Yes! We offer ongoing maintenance packages and ad-hoc support to keep your site secure, updated, and running smoothly.
No problem. We can support you with content writing, image sourcing, or guidance on what you need to prepare.
Absolutely. We’ll guide you through how to use the editor, and many of our clients find it easy to manage their content, blog posts, and updates themselves. We offer a free 30 minute training session with each of our website builds. After that, you can book in any further training at a cost of £40 per 30 minute session.
WordPress is flexible, powerful, and easy to update; perfect for growing businesses. It gives you full control over your content without the need for complex coding.
All of our websites are designed in a user friendly way to maintain. What this means is that you have the ability to keep your site updated yourself. If you would like a training session to fully understand how to use your platform, do get in touch for prices.
If you do not have the capacity or do not want to manage the website yourself, we have a range of monthly maintenance packages or we can build a tailored package around the maintenance you need and the budget you have for this.
With every website design project, we design a homepage with placeholder text and imagery. All placeholder imagery are royalty free images that you can use. However, we always recommend replacing these with your own images where possible.
When it comes to copywriting, this isn’t included within the website design costs. If you need assistance writing your content, this can be done at an extra cost. Please do get in touch with us to arrange this.
I use WordPress CMS (Content Management System) to build your site, which then is run on a dedicated hosting server. I build your own bespoke template for your site using Avada Theme. However, if you have a prefered theme, we can discuss this.
If you currently use Wix, Squarespace, GoDaddy or another web builder and need assistance with your site but don’t want to move provider, I am happy to accommodate. However, my prefered web build system is WordPress.
Our Story
Chell Web & Design was born from a spark of creativity and entrepreneurial spirit in 2018, following our founder’s completion of advanced degrees in Graphic Design. What started as a freelancing venture, fueled by a passion for design and a drive to make a tangible impact in the digital world, quickly evolved into a fully-fledged business. Our core mission was to empower small businesses. Now we have evolved to work with businesses large and small to make the most of their digital precense. We are dedicated to enabling these businesses to master their digital presence, guiding them from initial concepts to thriving success stories. At Chell Web & Design, we don’t just build websites; we build digital stepping stones for businesses to launch, grow, and excel in their respective fields.
Our Mission
At Chell Web & Design, we believe in the power of bespoke digital solutions. Our mission is simple: to empower businesses, big and small, with cutting-edge web design, seamless functionality, and digital strategies that drive growth. We’re here to ensure your online presence is not just visible but vibrant, engaging, and effective.
Ready to get started?
Get started today with Chell Web & Design. Book in your free discovery call where we can see what the next steps are in your project.
